Política de Cancelación

Clients may cancel services at any time subject to the terms described below. Cancellations must always be submitted in writing. Verbal cancellations are not accepted.

This policy applies to all services provided by Cyber Glider Solutions unless a written service agreement states otherwise.

Monthly services include ongoing automation maintenance, CRM management, chatbot monitoring, dashboard management, support services, and monthly retainer arrangements.

• Monthly services may be canceled with 30 days' written notice before your next billing date
• The current billing period is non-refundable upon cancellation
• Service will continue through the end of the paid period unless otherwise agreed
• Cancellations submitted after the billing date takes effect will apply to the following billing cycle

If you are enrolled in a recurring subscription or retainer billed monthly or annually:

• You may cancel your subscription at any time by contacting us in writing
• Your subscription will remain active through the end of the current paid period
• No partial refunds are issued for unused days in an annual subscription unless a written agreement provides otherwise
• Annual subscriptions canceled within 7 days of initial purchase and before any work has begun may be eligible for a prorated refund at our discretion

Project-based engagements are one-time or phased services with a defined scope.

• Projects may be canceled in writing before work begins, subject to our Refund Policy
• Once work has begun, the client is responsible for payment of all work completed up to the cancellation date
• If a project is canceled mid-milestone, Cyber Glider Solutions will invoice for work completed to that point
• Project cancellations do not release the client from payment for completed or in-progress deliverables

Support service packages (helpdesk hours, dedicated support channels, or support retainers) are billed per cycle.

• Support services may be canceled with 30 days' written notice
• Unused support hours within a billing period are non-refundable
• Support access will continue through the end of the paid period following cancellation

The following notice periods apply unless your written service agreement specifies otherwise:

• Monthly recurring services: 30 days' written notice before the next billing date
• Annual subscriptions: 30 days' written notice before renewal date to avoid automatic renewal
• Project work: Immediate cancellation accepted in writing; client is responsible for work completed to date
• Support retainers: 30 days' written notice

Notice is considered received on the business day Cyber Glider Solutions confirms receipt in writing.

Upon cancellation:

• Active services will continue through the paid period, then stop
• Access to the Cyber Glider Solutions customer portal, shared tools, and configured systems may be removed at the end of the service period
• Clients are responsible for exporting their own data from third-party platforms before the service ends
• Cyber Glider Solutions is not responsible for data lost when third-party accounts are closed or access is removed after cancellation
• Any outstanding balances remain due regardless of cancellation

To cancel a service, contact us in writing at:

Your cancellation request should include:

• Your full name and business name
• The service or subscription you wish to cancel
• The invoice or account reference number, if available
• Your requested cancellation date

We will confirm receipt of your cancellation request within 2 business days.

For questions about this Cancellation Policy, contact us at: