Política de Privacidad

We may collect information that you voluntarily provide to us, including:

• Name
• Business name
• Email address
• Phone number
• Country or city
• Business website
• Business needs or service interests
• Information submitted through forms, evaluations, booking pages, chatbots, or messages
• Any other information you choose to provide

We may also collect basic technical information automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referral source
• Website usage data

We may use your information to:

• Respond to your questions or requests
• Provide consultations, evaluations, or service recommendations
• Contact you about services you requested
• Schedule calls or appointments
• Prepare proposals or service plans
• Provide customer support
• Improve our website, services, forms, and communication
• Manage client relationships
• Send business-related messages
• Maintain internal records
• Protect our website, systems, and business operations
• Comply with legal, tax, accounting, or regulatory obligations

Cyber Glider Solutions provides services that may include CRM setup, workflow automation, chatbot setup, appointment booking systems, lead capture systems, AI-assisted tools, reporting systems, and customer support workflows.

When we work with clients, we may process client-provided business information or customer information only as needed to deliver the requested services. Clients are responsible for ensuring they have the proper permission, consent, or legal basis to provide customer data to us or to any tools we configure on their behalf.

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance, understand visitor behavior, support marketing, or improve user experience.

You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

We may use third-party tools to operate our website and services. These may include, but are not limited to:

• Website hosting platforms
• CRM systems
• Email and communication tools
• Calendar and booking tools
• Form and survey tools
• Payment processors
• Analytics tools
• Automation platforms
• Chatbot or AI tools
• Cloud storage providers

These third parties may process information according to their own privacy policies and security practices.

We do not sell your personal information.

Cyber Glider Solutions uses Google Firebase to power features on our website, including user authentication and the customer portal.

• Firebase Authentication — allows customers to create a secure account and sign in to the customer portal
• Firebase Firestore — stores customer portal data including saved evaluations, support requests, onboarding tasks, and service updates within your account
• Firebase Storage — may store files or reports associated with your account

When you create a customer portal account, your email address and authentication data are managed by Firebase/Google. Portal content you create or save (such as evaluation results and support requests) is stored in Firestore under your unique user ID.

Firebase/Google processes data according to Google's Privacy Policy and applicable data protection laws.

If you delete your portal account, contact us at admin@cyberglidersolutions.com to request deletion of your associated data.

In the future, customer portal functionality may also be provided through the Nexus workspace, which may store your account and service data on dedicated servers. This policy will be updated when that migration occurs.

We may share information only when reasonably necessary, including:

• With service providers that help us operate our business
• With contractors or team members who support service delivery
• With tools or platforms needed to provide requested services
• When required by law, court order, or legal process
• To protect our rights, users, clients, business, or systems
• In connection with a business transfer, merger, restructuring, or acquisition

We do not share your personal information for unrelated third-party marketing without your permission.

We take reasonable steps to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, platform, system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.

We keep information only as long as reasonably necessary for business, legal, tax, accounting, support, or operational purposes.

If you request deletion of your information, we will review the request and respond as required by applicable law. Some information may need to be retained for legitimate business or legal reasons.

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where consent is the basis for processing
• Request that we stop sending marketing communications

To make a request, contact us at:

admin@cyberglidersolutions.com

We may need to verify your identity before responding.

If you provide your email address, we may contact you about your inquiry, requested services, appointments, proposals, updates, or business-related communications.

If we send marketing emails, you may unsubscribe or request removal from our list.

Cyber Glider Solutions may collect your phone number when you submit a form, request information, schedule an appointment, or communicate with our team.

If you provide SMS consent by checking the opt-in box on one of our forms, we may send text messages related to your inquiry, appointments, service updates, customer support, and account or service notifications.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out at any time, or reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For support, contact us at: admin@cyberglidersolutions.com.

Cyber Glider Solutions may work with clients, contractors, and service providers in different countries. Your information may be processed or stored in countries outside your own country, depending on the tools and services used.

By using our website or submitting information, you understand that information may be transferred and processed internationally where permitted by applicable law.

Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we collected information from a child under 13, we will take reasonable steps to delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review the privacy policies of any third-party websites you visit.

Cyber Glider Solutions delivers all services electronically. We do not ship physical goods. Service delivery may include:

• Email communication, reports, and deliverables
• Virtual meetings, calls, and screen-share sessions
• Access to the Cyber Glider Solutions customer portal
• CRM and automation system configuration and handoff
• Website evaluation reports and digital dashboards
• Digital support channels and communication tools
• Configuration of third-party platforms on behalf of the client

All service deliverables are provided through digital channels. Delivery timelines are agreed upon per project and communicated via email or the customer portal.

Cyber Glider Solutions does not provide services for prohibited, sanctioned, illegal, or restricted uses. We may refuse service where required by applicable law, export controls, sanctions programs, platform policies, or regulatory requirements.

Our services are intended for legitimate business automation, consulting, and technology purposes. By using our website or engaging our services, you confirm that you are not located in a country or region subject to applicable sanctions and that you will not use our services in violation of any applicable law or regulation.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Your continued use of the website after updates means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle information, contact us at: