Política de Reembolsos

Cyber Glider Solutions offers custom and recurring digital services. Refund eligibility depends on the service type, the stage of the project, and any written agreement between Cyber Glider Solutions and the client.

This policy applies to all services offered through cyberglidersolutions.com or through direct proposals, invoices, and service agreements.

Initial consultations, discovery calls, and website evaluations are provided at no charge. No refund is applicable to free services.

Paid discovery sessions or strategy calls, if offered, may be refundable only if canceled at least 24 hours before the scheduled time and if no deliverable, report, or preparation work was provided.

Setup fees cover the planning, configuration, onboarding, system access, and initial implementation required to begin a project.

• Setup fees are non-refundable once work has begun
• "Work has begun" means any of the following has occurred: a kickoff call, system access, account setup, configuration, template customization, research, or written deliverables
• If you cancel before work begins and before any preparation has started, a refund of the setup fee may be considered at our discretion

Custom automation, CRM setup, chatbot configuration, workflow builds, website support, and similar project-based services involve substantial professional time and cannot be reversed once delivered.

• Custom work is non-refundable once delivered or substantially in progress
• If a project is canceled mid-work, the client owes payment for work completed up to the cancellation date, based on hourly rate or milestone completion
• Refunds are not provided for completed milestones, delivered assets, or completed configurations
• Refunds are not provided due to a client's change of mind, change of business direction, or inability to use the delivered system

Monthly services, support retainers, and recurring maintenance subscriptions are billed per cycle and are generally non-refundable for the current billing period.

• You may cancel future billing by providing written notice before your next billing date
• Cancellation stops future charges but does not refund the current or past billing periods
• See our Cancellation Policy for notice period requirements

Once Cyber Glider Solutions has committed professional time, resources, or third-party costs to a project, that portion of the service is non-refundable.

This includes:

• Strategy sessions and planning work
• Configuration or setup work in any platform
• Content drafts, templates, or workflow designs
• Third-party costs incurred on behalf of the client (software licenses, API costs, platform subscriptions)
• Any hour of professional time logged toward the project

Third-party costs paid on behalf of the client are non-refundable and will be billed to the client regardless of project cancellation.

A refund may be considered in the following limited circumstances:

• Cyber Glider Solutions is unable to begin or complete the service due to our own failure, and no deliverable was provided
• A service was charged in error (duplicate payment, billing mistake)
• A written agreement specifically provides for a refund under certain conditions

Refunds are not granted for:

• Delays caused by the client (missing information, lack of access, late approvals)
• Third-party platform outages, pricing changes, or feature changes
• Client dissatisfaction with results that fall within the scope of what was agreed
• Results that did not meet the client's expectations but were delivered as described

To request a refund, contact us in writing at:

Your refund request should include:

• Your full name and business name
• The service or invoice number
• The date of payment
• The reason for the refund request

We will acknowledge your request within 3 business days and provide a written determination within 10 business days.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on the payment processor and financial institution.

Cyber Glider Solutions is not responsible for delays caused by banks, payment processors, or card networks.

For questions about this Refund Policy, contact us at: